We are permanently looking for the best olive oils. We visit the areas of cultivation, the presses and the bottlers to get the best partners for our product. Therefore, we are able to track our olive oils almost back to the tree, from which its olives were harvested. Please do not hesitate to contact us about any question you may have. The easiest way is to use our Facebook site.
Terms of delivery
Orders above € 50 are shipped free of charge through DPD, DHL or UPS Standard within Germany. The costs for orders below that amount are charged according to the price list of the delivery service. Please contact us for shipments in other European countries or the USA.
Shipments to Germany with DHL will be delivered within 2 - 3 working days ( Austria 3 - 4 working days, Switzerland 4 - 5 working days)
Methods of payment
We accept payments by credit card (Visa or Mastercard), PayPal, bank transfer or pre-payment. Applicable charges will be indicated before shipment.
You may change the payment method stored in your customer account at any time.
We appreciate your interest in our website. Protecting your privacy is very important to us. In the following we will describe how we handle your data.
Section 1 Using your data
You can visit our website without providing any personal information. In this case, we will store only access data without any personal information such as, for example, the name of your Internet service provider, the site from which you visit us, or the name of the requested file. This data will be evaluated only to improve our product range and will not allow any inference of your identity.
Personal data (e.g. name, address or email address) will only be collected if you voluntarily provide us with such information in the course of placing an order or setting up a customer account. We will use the data provided to us only for handling and completing your order without requesting special consent.
In the course of handling the order, we will pass on to third parties (e.g. shipping agent, the credit institute authorised for payment, or the payment service company stated in the order process) solely the personal data needed to complete the order and only to the extent that this is required for completing the order or if there is a statutory obligation to pass on such information.
Section 2 Viewing, editing and deleting your personal data
You can change the personal data in your profile at any time via the button „My account“. Please send an email to the email address stated in Section 7 if you would like to have your personal data deleted completely.
Section 3 Right to obtain information, correcting, deleting and blocking your data
In accordance with Section 34 German Federal Data Protection Act, we will inform you at no charge about the data stored about you if you request this. In addition, you can request at any time that we correct, delete or block your personal data. However, we will only delete your personal data if the order process is complete. Such deletion will take into consideration the restrictions stipulated by the Tax Office.
If you exercise an extraordinary right of termination, we will be obligated to block or delete the data according to your request.
Section 4 Cookies
In order to make our website attractive and to enable the use of certain functions, we use so-called cookies on some pages. Cookies are small text files that will be stored on your computer. Some of the cookies used by us will be deleted at the end of the browser session, i.e. when you close your browser (so-called browser cookies). Other cookies will remain on your computer and allow us, or associated partners, to recognize your browser when you visit our website again (persistent cookies).
Section 5 Google Analytics
The Internet site www.olive-joy.com uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as: Google).
This analysis tool also works on the basis of cookies. As a rule, the information generated by the cookie is transmitted to a Google server, stored there and used for analysing how you use the website. If IP anonymisation is activated on this website, Google, however, will truncate your IP address within member states of the European Union or in other countries which are party to the Agreement on the European Economic Area.
Only in exceptional cases will a complete IP address be transmitted to a Google server in the USA and truncated there. Google will use the information on behalf of the operator of the website to evaluate how you use the website, compiling reports on website activities and providing other services to the website operator related to website activity and Internet usage. The IP address conveyed from your browser within the scope of Google Analytics will not be linked to other data held by Google.
Section 6 Using personalised links in newsletters
When you order our newsletter you agree that your interests will be evaluated automatically based on the pictures called up through your email programme or the links used. This allows us to design our offers according to your preferences. These data will not be passed on to associated business firms or to third parties.
If you do not wish to have a personalised evaluation but would still like to receive the newsletter, you can object to the evaluation at any time: to do so, please send an email to the email address stated in Section 7.
Section 7 Contact person for data privacy
If you have any questions regarding the collection, processing or use of your personal data, or if you need information, would like to correct, block or delete data, or would like to revoke previously granted consents, please contact:
Mrs Anna Pouskouri,
Terra Sacra GmbH,
Gartenfelder Str. 14-28, 13599 Berlin,
Phone: +49 30 67060400
We have made sure that all our partners work under, and in accordance with, the relevant quality certificates.
Our Organic Control Number: DE-ÖKO-044
Our Olive Oils from the province of Lakonia (Athinolia and Koroneiki) carry the PGI certificate: EU-Gemeinschaftszeichen_ggA