FAQ

Informiere Dich hier über allgemeine Leistungen unseres Olineshops.

Für detaillierte Informationen zu unseren Produkten klicke bitte hier: Über Olivenöl

Rückverfolgung

Wir sind das ganze Jahr über auf der Suche nach den besten Olivenölen. Wir besuchen Olivenhaine, Pressen und Abfüller vor Ort um die besten Partner für unsere Produkte zu gewinnen. Daher können wir den Weg unserer Olivenöle bis zum Hain zurückverfolgen. Ihr könnt uns daher mit Euren Fragen löchern: wir sind ziemlich sicher, dass wir sie zu Eurer Zufriedenheit beantworten können. Am besten geht das über unsere Facebook-Seite

Lieferbedingungen

Wir versenden unsere Produkte mit DHL. Lieferungen sind nur an Lieferadressen in Deutschland, Österreich und in der Schweiz möglich.

Sendungen nach Deutschland per "DHL Standard" werden innerhalb von 2 - 3 Werktagen geliefert. Die Lieferkosten belaufen sich auf:

bei einer Menge bis drei Liter: EUR 4,00

bei mehr als drei Litern: EUR 7,60

Bei einer Express Lieferung wird im Laufe des nächsten Tages nach Abholung durch DHL zugestellt.

bei einer Menge bis fünf Liter: EUR 19,90

bei einer Menge bis zehn Liter: EUR 24,90

bei mehr als zehn Litern: EUR 44,90

 

Sendungen nach Österreich werden innerhalb von 3 - 4 Werktagen geliefert. Die Lieferkosten belaufen sich auf:

bis zwei Liter: EUR 13,99

bis fünf Liter: EUR 16,99

bis zehn Liter: EUR 21,99

bis 20 Liter: EUR 31,99

bis 31,5 Liter: EUR 41,99

Sendungen in die Schweiz werden innerhalb von 4 - 5 Werktagen geliefert. Die Lieferkosten belaufen sich auf:

Bis fünf Liter: EUR 29,99

bis zehn Liter: EUR 34,99

bis 20 Liter: EUR 49,99

bis 31,5 Liter: EUR 54,99

Zahlungsmethoden

Du kannst die Zahlung per Kreditkarte (Mastercard oder Visa), Paypal, Sofortüberweisung oder Vorkasse vornehmen. Von der Zahlart abhängige Gebühren (z. B. Paypal) werden Dir vor Absenden der Bestellung angezeigt.

Du kannst die in Deinem Nutzerkonto gespeicherte Zahlungsart jederzeit ändern.

Data Privacy Policy

We appreciate your interest in our website. Protecting your privacy is very important to us. In the following we will describe how we handle your data.

You can view and print out this Data Privacy Policy from any page on our website via the link “Data Privacy Policy”.

Our data privacy policy is based on the provisions of the German Telemedia Act and German Federal Data Protection Act.

Section 1 Using your data

You can visit our website without providing any personal information. In this case, we will store only access data without any personal information such as, for example, the name of your Internet service provider, the site from which you visit us, or the name of the requested file. This data will be evaluated only to improve our product range and will not allow any inference of your identity.

Personal data (e.g. name, address or email address) will only be collected if you voluntarily provide us with such information in the course of placing an order or setting up a customer account. We will use the data provided to us only for handling and completing your order without requesting special consent.

In the course of handling the order, we will pass on to third parties (e.g. shipping agent, the credit institute authorised for payment, or the payment service company stated in the order process) solely the personal data needed to complete the order and only to the extent that this is required for completing the order or if there is a statutory obligation to pass on such information.

Section 2 Viewing, editing and deleting your personal data

You can change the personal data in your profile at any time via the button „My account“. Please send an email to the email address stated in Section 7 if you would like to have your personal data deleted completely.

Section 3 Right to obtain information, correcting, deleting and blocking your data

In accordance with Section 34 German Federal Data Protection Act, we will inform you at no charge about the data stored about you if you request this. In addition, you can request at any time that we correct, delete or block your personal data. However, we will only delete your personal data if the order process is complete. Such deletion will take into consideration the restrictions stipulated by the Tax Office.

If you exercise an extraordinary right of termination, we will be obligated to block or delete the data according to your request.

Section 4 Cookies

In order to make our website attractive and to enable the use of certain functions, we use so-called cookies on some pages. Cookies are small text files that will be stored on your computer. Some of the cookies used by us will be deleted at the end of the browser session, i.e. when you close your browser (so-called browser cookies). Other cookies will remain on your computer and allow us, or associated partners, to recognize your browser when you visit our website again (persistent cookies).

You can configure your browser’s cookie settings (e.g. Safari, Internet Explorer, Opera, Firefox etc.) in such a way that you will be informed whenever cookies are set. Then you can decide whether you want to accept individual cookies, accept them in certain cases, or generally exclude cookies. Moreover, you always can object to having your user profile drawn up with the help of cookies. If the use of cookies is not allowed, the functionality of our website may be restricted. 

Section 5 Google Analytics

The Internet site www.olive-joy.com uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as: Google).

This analysis tool also works on the basis of cookies. As a rule, the information generated by the cookie is transmitted to a Google server, stored there and used for analysing how you use the website. If IP anonymisation is activated on this website, Google, however, will truncate your IP address within member states of the European Union or in other countries which are party to the Agreement on the European Economic Area.

Only in exceptional cases will a complete IP address be transmitted to a Google server in the USA and truncated there. Google will use the information on behalf of the operator of the website to evaluate how you use the website, compiling reports on website activities and providing other services to the website operator related to website activity and Internet usage. The IP address conveyed from your browser within the scope of Google Analytics will not be linked to other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent the data stored in the cookie that tracks your activities on the website (including your IP address) from being collected and transmitted to Google and you can prevent Google from processing this data by downloading and installing the browser plug-in provided under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Section 6 Using personalised links in newsletters

When you order our newsletter you agree that your interests will be evaluated automatically based on the pictures called up through your email programme or the links used. This allows us to design our offers according to your preferences. These data will not be passed on to associated business firms or to third parties.

If you do not wish to have a personalised evaluation but would still like to receive the newsletter, you can object to the evaluation at any time: to do so, please send an email to the email address stated in Section 7.

Section 7 Contact person for data privacy

If you have any questions regarding the collection, processing or use of your personal data, or if you need information, would like to correct, block or delete data, or would like to revoke previously granted consents, please contact:

Mr Johannes Hoffmann,

Terra Sacra GmbH,

Hennigsdorfer Strasse 71, 13503 Berlin,

Phone: +49 30 5770025

 

Email: mail(at)olive-joy(punkt)com

Zertifikate & Siegel

Bei der Wahl unserer Partner haben wir darauf geachtet, dass sie über alle relevanten Qualitätszertifikate verfügen.

Unsere beiden Öle aus Lakonia (Athinolia und Koroneiki) tragen das PGI Siegel: EU-Gemeinschaftszeichen_ggA